Our Commitment

At Aura Beauty 360, we want every customer to shop with confidence. Please review our return and refund conditions before completing your purchase.

Eligibility for Returns

Customers may request a return or resolution if:

  • The product arrives damaged or defective.
  • The wrong product is delivered.
  • The order arrives incomplete.
  • Another return circumstance qualifies under our published policy or applicable consumer-protection laws.

Customers must contact our support team within [Insert Complaint Period, e.g., 3 days] of receiving the order and provide their order number, a description of the issue and supporting photographs or videos where appropriate.

Products That Cannot Normally Be Returned

For hygiene, product integrity and customer safety, we generally do not accept change-of-mind returns of opened or used skincare, haircare, bodycare or fragrance products, except where required by applicable law or where the product is defective, incorrect or otherwise eligible for a remedy.

Unopened products may be considered for return subject to the product’s condition, applicable eligibility requirements and consumer rights.

Refund Process

Once a return request has been reviewed and the product inspected where necessary, Aura Beauty 360 will communicate the available resolution.

Depending on the circumstances, this may include a refund, replacement, exchange or another appropriate remedy.

Approved refunds will be processed through [Insert Refund Method, e.g., Bank Transfer / Easypaisa] within [Insert Processing Period, e.g., 5-7 working days]. Actual bank or payment-provider processing times may vary.

Return shipping costs will be handled according to the circumstances of the return, the disclosed policy and applicable law.

How to Request a Return

Contact us through:

Please include your order number and the reason for your request.

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded.