Your Privacy Matters
Aura Beauty 360 respects the privacy of its customers and aims to handle personal information responsibly.
This Privacy Policy explains what information we may collect, why we use it and how we protect it.
Information We May Collect
Depending on how you interact with our website, we may collect:
- Name and contact details.
- Phone number, email address and delivery address.
- Order details, purchase history and customer service communications.
- Payment status and transaction references.
- Website usage information, cookies and analytics data, where enabled.
- Information voluntarily provided through WhatsApp or other customer support channels.
We do not intend to collect more information than is reasonably necessary for the relevant purpose.
How We Use Your Information
We may use customer information to:
- Process and deliver orders.
- Confirm purchases and payments.
- Respond to enquiries and complaints.
- Manage returns, exchanges and refunds.
- Provide product and order-related support.
- Improve our website, services and customer experience.
- Send promotional communications where appropriate and permitted.
- Detect fraud, protect our systems and meet applicable legal obligations.
Sharing of Information
We may share relevant information with service providers involved in operating our business, such as delivery companies, payment providers, website hosting providers and customer-support tools.
We do not sell customers’ personal information as a business practice.
Service providers should receive only the information reasonably necessary to perform their services, subject to appropriate safeguards and applicable requirements.
Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality, remember preferences, measure performance or improve marketing.
Customers may be able to manage cookies through their browser or any cookie preference tool provided on the website.
Data Security and Retention
We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.
We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, recordkeeping and legal requirements.
No online system can be guaranteed to be completely secure.
Your Choices and Requests
You may contact us to request access to, correction of or deletion of personal information, subject to applicable law, legitimate recordkeeping needs and other lawful limitations.
You may also request that promotional communications stop.
Third-Party Services
Our website may link to or use third-party platforms, including WhatsApp and payment or delivery services. Their own privacy practices may apply when you use their services.
Contact Us
For privacy-related questions, contact:
Email: info@aurabeauty360.com
WhatsApp: +92 312 3922220