Aura Beauty 360 wants customers to receive the correct products in acceptable condition.
Eligible Exchange Requests
An exchange may be considered when:
- The wrong product was delivered.
- The product arrived damaged or defective.
- The order was incomplete.
- Another exchange circumstance qualifies under our policy or applicable law.
Please report the issue within [Insert Complaint Period] of delivery.
Product Condition
Where a physical return is appropriate, customers may be asked to retain the product, packaging, batch information and proof of purchase for inspection.
For hygiene reasons, opened or used products are not normally eligible for change-of-mind exchanges. This restriction does not remove remedies available for defective, incorrect or otherwise legally eligible products.
Exchange Procedure
- Contact customer support with your order number.
- Explain the issue and provide supporting evidence where appropriate.
- Wait for instructions before returning the product.
- We will assess the request and confirm the applicable resolution.
Replacement availability depends on stock. If a replacement is unavailable, we will communicate the appropriate alternative remedy.
Shipping costs and other arrangements will depend on the circumstances and applicable law.